STOCK ORDERS POLICY:  I strive to give excellent customer service, so when you’re not satisfied with a new stock order purchase, you can return it for a replacement or refund. The unit cannot have been altered in any way and returned in the original packaging. Please call me at 252-339-8802 for a return authorization before returning the order.

CUSTOM ORDERS POLICY: Terms for Custom Wigs and Hair Unit Orders are binding without exception. If you do not agree to the conditions, please do not order for Ms Lola’s Wig Salon.

CUSTOM WIGS AND HAIR UNITS are either made at my salon or China factory depending on the complexity and length of time needed. All are made with the customer’s personal specifications that cater to only them, therefore custom orders are not eligible for refunds or exchanges.

PRODUCTION TIMES:  Standard production time for orders made at the factory is 2-3 months but can take longer because of yearly Chinese holidays in February and October. Also, because of sporadic Covid lockdowns, orders can experience significant delays. If you cannot accept possible delays, please do not order from Ms Lola’s Wig Salon.

EXCEPTION TO MY POLICY:  If a hair unit or wig is made incorrectly because of an error on my part, I will remake it at no charge after the previous order is returned to me. The same production timeframe and disclaimer applies.

IF I AUTHORIZE A RETURN, ship the unit back to me unaltered and in the original packaging. If the lace of the unit has been cut or there is adhesive on the lace, the unit will be returned to sender and the return will be void.

PARTIAL PAYMENTS: If you’ve chosen to make two payments for your order, the remaining balance is due no later than 2 weeks after the final invoice is sent from PayPal. If the final payment is not received after 4 weeks from the final invoice, the first payment will be forfeit and non-refundable. If there are extenuating circumstances that will delay the final payment, please call me and request more time. Unless I hear from you before the 4 week deadline, the forfeiture will be final and non-negotiable.

CASH REFUNDS WILL NOT BE ISSUED FOR CUSTOM ORDERS under any circumstances. If you do not agree to these terms, please do not purchase a custom order from Ms Lola’s Wig Salon.